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CalFresh/SSI and Customer Experience Advisory Group
Tuesday, August 14, 2018, 08:30am - 12:30pm
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CalFresh/SSI and Customer Experience Advisory Group

AGENDA

August 14, 2018

8:30 a.m. to 12:30 p.m.

CDSS Headquarters
744 P Street, Sacramento, CA  95814

Goals:

  • Create shared understanding and alignment on baseline process.
  • Identify challenges.
  • Identify opportunities to overcome challenges and new possibilities, and to assign next steps to test those opportunities.

Welcome Remarks

8:30 a.m. – 8:45 a.m.

Kim McCoy Wade – Chief, CalFresh and Nutrition Branch

SSI and CalFresh Background

8:45 a.m. – 9:00 a.m.

CDSS

Journey Mapping – Newly Eligible SSI Households

9:00 a.m. – 10:10 a.m.  

Kevin Sanchez, CDSS

Code for America

Break

10:10 a.m. – 10:20 a.m.  

 

Journey Mapping – SSI Households with changes

10:20 a.m. – 11:30 p.m.   

Kevin Sanchez, CDSS

Code for America

Identifying Potential Barriers

11:30 a.m. – 12:00 p.m.

Francisco Verduzco, CDSS

Next Steps to Test Opportunities

12:00 p.m. – 12:30 p.m.

Kevin Sanchez, CDSS